Support

This page is for functional and development updates, questions, and maintenance. If you need design support, copywriting, consulting, or business coaching, please use our contact form to get in touch.

Choose from the following support options below to get started:

Web Updates

Our most common and popular offering. Need something updated, fixed or modified on your site? We’ll boss it around for you.

  • A minimum of 30 minutes is required, $75 paid in advance.
  • Kate & Jonah will review your request and provide an estimate if any additional work is needed.
  • Any additional time is $150/hr.

Screencast Help

Our newest offering, providing you custom video support and walkthroughs for anything you need.

  • $35 per request paid in advance. We’ll review each request and may deny it if it’s too complex.
  • Requests can include multiple things but try to limit this because the screencast will be 5-10 minutes in length.
  • Additional questions or support needed after the screencast is provided or outside what we decide to include in the screencast may incur additional billing. Any additional time is $150/hr.

Basic Maintenance

Another new offering to help you keep your website updated on a budget!

  • $35/mo. billed automatically and you must sign on for a minimum of 1 year.
  • Includes: Once per month – WordPress/plugins/theme updates, testing up to 1 form notification (contact form), malware scanning and cleanup, up to 3 minor website edits (at our discretion), and doing a general sweep of the website and making any additional recommendations.
  • ***Maintenance does not include larger issues that exist or occur because of updates. You’ll be notified if anything arises (very rare) with an estimate for additional time needed at our normal hourly rate of $150/hr.